And the Answer is...

What are your rates?

Our rates depend upon your needs and your reach. If you are a small radio station broadcasting in a 20-mile radius, our rates would be less than a regional advertiser trying to reach people in seven states. We offer per-spot rates and (more often economical) subscription packages. Please don't hesitate to contact us with your basic information, your idea, and your budget. We should be able to reach a mutually beneficial agreement.

What is your turnaround time?

In almost all cases, commercial reads of 90 seconds or less (received by 5PM Central Time) will be completed during the overnight period, waiting for you the following morning. If you hire us to narrate a video, an audio book, or perform animated/video game characters, we will work that timetable out in advance.

Can you provide same-day turnaround?

At this time, we cannot offer that service. The talent here at VoM also works "real jobs," so we are not in studio during "normal business hours." We hope that some day soon, VoM will take off to the point where we can make this a full-time endeavor. (Your business will help us attain that end! *wink wink* *nudge nudge*)

Do you work weekends?

Many weekends, we are often near our home-based studio. Like most people, we do enjoy our days off. At the same time, we realize that many other voice over services do not work weekends. If you are one of our subscribers, and we have not notified you in advance that we will not be available, we can turn that emergency Saturday or Sunday spot for you. Even if you are not a subscriber, but you find yourself in a bind for a spot, please don't hesitate to contact us. If we are available, we should be able to work something out.

Do you charge different rates for :15, :30, :60, :90 spots?

Per-spot rates will vary based on length. However, subscribers get the same rate per spot, regardless of length (up to :90). Still, we encourage all potential clients to contact us first with their needs and budgets.

What is a subscription, and what does it cost?

Subscribers and VoM sign a contract of a pre-determined length (minimum six months, maximum one year). The client agrees to pay a flat monthly rate and will receive up to a set number of commercial spots within a calendar month. The subscription's average rate per spot is considerably less than a per-spot rate. Contact us for more details.

What file formats do you use?

We can return finished files to you in any number of formats. The bulk of our work is done in .mp3 or .ogg format. If you have a specific format or sampling rate you require, you have only to ask.

How do you deliver the finished work?

That depends on our agreement. If you prefer to receive them via e-mail, then it shall be so. If you would like us to set up a private folder on the VoM website and upload all finished works there, we can do that, too.

When you complete my work, what will I receive?

If it's a commercial spot (and most of our clients are commercial clients), for your convenience, you will receive a dry version and a fully-produced version mixed with a selection from our royalty free music library. If you do not like the music choice, you may mix your own music library selection behind the dry version.

How can I use the work you produce for me?

You can use the work at your business for as long as you like (as per our agreement). Meanwhile, VoM reserves the right to use any recorded work in our demos to attract future clients.

Can I get a sample of my work read first?

With a commercial spot, no (you may be interested in the next question, however). Keep in mind, our samples page is available specifically so that you may determine whether we would be capable of producing your particular work.

For non-commercial spots, we can provide samples. We can hash out those details on a case-by-case basis.

Will you do a retake of my commercial spot if either my client and/or I don't like the first take (or if there was an error with the original script!)?

Yes!

While many VO companies will bill you again for a do-over, VoM will do a second take of a commercial for no additional charge. Please describe in as great a detail as you can what you would like to be changed (in terms of voice or pacing), or submit your corrected script. Please note that third (and subesequent) takes of what is essentially the same script will be considered separate spots and billed accordingly.

Can you record over an ISDN line?

Not at this time, though we hope to be able to in the future.

Are you available to record in my studio?

As far as radio spots are concerned, only if you're in the Springfield, IL, area, and only if the talent would be available (refer to "real jobs" earlier in the FAQ). There would be an additional charge for travel, but you would be able to get as many takes as needed. For audio book, video game/animated character, or other long-term work, such an arrangement should be possible in many cases. You would be responsible for the cost of transporting the talent to and from the studio, meals, and lodging, as well as the cost of the work. Those are all details we would work out in advance.

How can I get in touch with you?

There are multiple ways to reach VoM. At the top of the page, there is a link to a web-based contact form, our e-mail address, and our social media pages. We're friendly people. Just give us an e-hollar!

No telephone number?

Yes, but it is purposely not posted on the website at this time. We hope to have a business number when we upgrade to an ISDN line. However, once we've become acquainted through any of the aforementioned on-line means, we can speak by phone.

What do you need from me when I send you my script?

Most importantly, timing.

If you are submitting a 30-second script, please ensure that it can be read comfortably in 30 seconds - which is usually between 75 and 85 words (and 15-second scripts read comfortably in 15 seconds - or about 36-40 words, etc). As often as not, a script tries to jam-pack 45 seconds of material in a 30-second spot. A script overloaded with information will have to be read too fast (and sound more like a disclaimer), and the client's message will not be received by the listener (which ultimately constitutes a loss of revenue).

In cases such as these, my advice is to make two separate spots, keeping the most important parts in both scripts, but rotating the other details. Or, if the message must be heard in its entirety, purchase a longer block.

Also, if there is a certain manner you'd like your script to be read, please be as specific as you can (e.g. - "The first line needs to sound like a demonic Easter Bunny"). Pronunciations are important, too. Please keep in mind that we may not be familiar with your local grocery chain or whether the "Athens" in your script is pronounced "ATH-ins" (Greece or Georgia) or "AY-thins" (Illinois or Ohio). Provide any special voice directions, and make sure the script is properly punctuated. It should go smoothly.

Will you take any sort of liberty with my script?

Generally, no. If we notice that your script reads, "Our store offer pretzels and popcorn," we will correct "offer" to "offers" (because it's too painful not to), unless, of course, you specifically state that a grammatical error is written on purpose. We don't want to waste your time over an easily-corrected typo.

We had Mike do the read, but decided that Rachel would have been better for the read. Will I get billed again if she does a take after Mike had already done it?

If it is only the 2nd time a script is being cut, even if you wanted to switch to Rachel's voice (and who wouldn't?), it will count as your free re-cut (mentioned earlier). However, if you got your Mike read (1), then decided to get your free Rachel re-read (2), but then wanted Rachel to do another take (3), the Rachel re-take would be billed as another spot.

What kind of web work do you do?

Mike is self-taught in HTML and CSS code, but is virtually javascript illiterate, so we can't do anything terribly complex. This is a little extra for those who have company, community or social group websites that they would like to have spruced up a bit (in some cases, redesigned completely from free templates, like this website). Maybe you just don't have the time or know-how to make updates or changes, or you just need a part-time administrator to keep things running smoothly. Give us a shout. If we can't do it, we'll tell you up front.

How will you bill me?

If you are a VoM subscriber, you will receive your invoice by e-mail on or about the last day of the calendar month. You will have until the end of the following calendar month to render payment.

Can I get a paper bill through the mail?

Yes, but you must specifically request it. It will go out on or about the first day of the calendar month, but payment will still be due by the last day of that calendar month.

What if I'm late on my payment?

We hope that will never be an issue - we turn your spots around quickly and would like the courtesy to be returned.

However:

- If you are a subscriber who fails to meet the payment deadline, you will be charged 15% interest per annum (1.25% monthly) on the balance due on the following statement (in addition to the 2nd month's bill). If two months pass without payment, the contract will be suspended and the balance will be subject to the per annum interest rate. VoM will not perform any further service until the past due balance, plus interest, is PAID IN FULL.

- If you are charged a per-spot rate, there will be a 20% interest (per annum, or 1.667% monthly) charged after the first month past due, and if no payment is received by the due date on the second invoice, VoM will suspend service until that balance and accrued interest are, again, PAID IN FULL.

What are my payment options?

At the moment, a check mailed to us is the only acceptable method of payment. If there is enough demand to set up a PayPal account (or similar service) for electronic payments, that may happen. If and when it does, clients who prefer to pay that way will be assessed a "convenience charge" to offset the electronic service's fees on our end.

I have another question not listed above.

While we try to think of everything in advance, we understand that it's simply impossible to do so. Please visit our contact page and send us your question(s)! We'd love to hear from you!